General

Rent – Wear – Return!
Simply book your favourite dress, wear it and then return it! We’ll take care of the boring stuff like cleaning and ironing.

We are a fully online business – that’s how we keep prices competitive! We do not have a studio at the moment but are working towards having one (thank you for supporting a small business!)

If you would really love to try the dresses on, please get in touch with our Customer Care Team at 98513455.

You can reserve a dress up to 6 months in advance and we recommend that you schedule your dress to arrive 1-2 days before your event. We also offer same-day delivery for any last-minute orders!

Dresses are sent to the professionals to be dry-cleaned and pressed. However, not all dresses are meant to be dry-cleaned and steamed (steaming kills 99.9% of bacteria, germs and dust-mite, yay);  we follow the care instructions of each garment carefully and use eco-friendly solutions as much as possible.

Alterations can be made for certain styles at a small fee.

We’d love to hear from you. Please email your suggestions to hello@raikii.com

We offer Raikii credits or cash for your pre-loved dresses that are in excellent condition. Kindly send us an email at hello@raikii.com with details and pictures of your dress.

Yes, please email us at hello@raikii.com. Please note that the same policy applies to sponsorships as well!

Sure! Please email us at hello@raikii.com with details of your big day (date, expected number of guests and venue). Congrats, girl!

Shipping information

Upon checkout, select your preferred delivery date and your dress will arrive at your door by 9pm of the selected date. If you are in a hurry, we are able to deliver a dress within 4 hours with our express delivery service at an additional $40 – contact us at 98513455 and we’ll get your sorted!

Standard delivery and returns are provided  at no cost. Express delivery within 4 hours can be arranged at an additional charge of $40.

Please contact our Customer Care Team to change your delivery method, address and/or time as soon as possible. Unfortunately, we are unable to make changes to orders that have already been picked up by our courier.

Payment information

We gladly accept Visa, MasterCard and American Express. For direct phone orders, PayLah and PayNow are accepted. To make a phone order, send us a whatsapp at 98513455.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Raikii.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. ~To find out more, please refer to our Privacy Policy.

For bookings with 3 or more dresses on the same dates, you’ll get a 10% discount added automatically upon checkout!

Yes, you sure can! Get in touch with us to let us know which dress you’d like to keep.

Orders & Returns

Yes, you can. To process your exchange/cancellation, please send an email to hello@raikii.com with your order number and reason for exchange/cancellation.

You will receive a full refund back to your account in the form of shopping credit which you may use for your next rental.

However, for cancellations made less than 48 days before your rental date, a $15 admin fee will be deducted from your available credit.

We take customer satisfaction very seriously – get in touch with us and let’s find you another dress. We’ll send you another dress for $12 (this covers the express delivery fee). If the style you select is more expensive, you will be charged the difference. If the style is less expensive, you will be given a credit to your account for the difference.

Returning a dress late can potentially affect the next lady waiting to wear their dream dress! You will be charged $50 each day up to 200% of the retail price of the dress (sorry!)

A return slip is provided in your Raikii box, paste it on the outside of the packaging to prepare for the return. Our courier will pick it up from you between 9am to 7pm on the return day. Alternatively, you may drop it off at our home office. If you have any issues with this, please get in touch with us.

Home Office: 34 Segar Road, Blossom Residences, Singapore 677723

Please contact us within 12 hours we can reschedule the pick-up at an additional cost of $10. Alternatively, you may drop it off at our home office within 24 hours at no additional cost. If you have any issues with this, please get in touch with us.

Home Office: 34 Segar Road, Blossom Residences, Singapore 677723

We’ve got you covered for minor stains and tears. For badly damaged dresses, we will have it assessed and you will be required to cover the cost of repair up to the retail price of the dress up to the retail price of the dress.

Kindly send us an email or text as soon as possible so the next lady in line won’t be affected! You will be required to pay up to 200% of the retail price of the dress.

Nope. We’ve got the boring stuff covered! Dresses are sent to the experts for professional cleaning, steaming and careful inspection before delivering it to the next lady!

Some dresses are padded at the bust, so no bras are required. Go braless with nipple covers for extra comfort and seamless panties.

The return will be arranged for the next working day.

Any unanswered questions?